Providing exceptional customer support for the company's software products
Troubleshoot and resolve complex technical issues
Collaborate with engineering teams to address product defects
Contribute to the development of knowledge base resources
Analyze and prioritize incoming support tickets based on urgency
Communicate with customers ensuring a positive experience
Develop and maintain strong relationships with customers acting as a trusted technical advisor
Collaborate with the Technical Support team to identify recurring issues
Work closely with engineering, product, and sales teams

Degree or coursework in Computer Science, Engineering, or related fields is beneficial but not a must-have
3-4 years of experience in technical support, software engineering, or any customer-facing tech role
Familiarity with or willingness to learn about software development processes, cloud-based infrastructure, and troubleshooting methodologies
Some experience with programming languages such as Python, JavaScript, or Ruby is preferred
Strong problem-solving abilities, excellent communication skills, and readiness to learn new things
Desire to stay current with industry trends and emerging technologies

Technical Support Engineer

Key skills