Act as clients’ cross-product technical expert, offering a client-specific lens on the FIS tech ecosystem and intersections with the client’s broader tech stack
Develop relationships with key technical client stakeholders
Proactively identify technical issues and develop client-specific remediation plans, in conjunction with cross-functional stakeholders
Provide clients world-class support by monitoring and assisting in issue resolution (led by standard FIS support teams e.g., L2,SDM) including review and enhancement of root cause analysis prior to client delivery
Assist in coordinated resolution of cross-departmental technical challenges to facilitate clients’ successful and expanding utilization of FIS solutions
Collaborate with cross-functional teams (e.g. development) to implement tailor-made solutions
Monitor client technical health proactively, identifying areas for improvement and implementing strategies to enhance technical customer success
Have extensive product knowledge which includes the technical specifications, functionalities, and interoperability of the FIS tech ecosystem with clients

5+ years of experience in a TAM, production operations, solution engineering, sales engineering, or integration consulting role in an enterprise technology context
Bachelor’s degree; preference for relevant previous experience in financial technology services
Experience effectively communicating complex features and technical systems in detail
Proven record of relationship management skills with ability to communicate with technical and non-technical audiences (e.g., clear, concise and professional)
Knowledge of financial and payments industry, including market trends, challenges, and opportunities
Growth mindset with the ability to collaborate across functions e.g., sales, marketing, services to drive optimal client results

Technical Account Manager

Key skills