Own day-to-day client communication across assigned accounts
Lead client calls, updates, and check-ins with confidence and commercial context
Translate client goals into clear briefs, timelines, and action plans
with an eye on feasibility and margin
Act as the alignment point between client expectations and campaign delivery
Coordinate internal teams (strategy, creative, production, UGC)
driving accountability, not just chasing progress
Manage quality control across all deliverables
Provide clients with a clear, confident narrative around performance and commercials
Sign off on strategy before it reaches the client, ensuring commercial and delivery feasibility is validated
Flag risks early with a recommended course of action or solution
Protect account health
balancing client satisfaction, retention, and agency profitability

2+ years' experience in account management, client services or project coordination (agency preferred)
Exposure to UGC, social-first creative or performance marketing
Strong communication skills — clear, calm, and confident with clients and internally
Commercial awareness — you understand that great outcomes need to be profitable ones
Organised and process-driven, comfortable managing multiple accounts without losing grip on the details
Curiosity and eagerness to learn how performance creative drives growth
Familiarity with Meta & TikTok ecosystems (conceptually, not buying)
A proactive, decision-led mindset — you move with intent, not just instruction

Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.
Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.
Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs.
Dynamic Culture: A fun, happiness-driven environment with regular team-building activities and a beautiful Central London office.

Account Manager, Ecommerce

Key skills