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Customer Support Specialist - Accounting at Pennylane | JobVerse
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Customer Support Specialist - Accounting
Pennylane
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Customer Support Specialist - Accounting
Germany
Full Time
2 hours ago
No Sponsorship
Apply Now
Key skills
Sales
About this role
Role Overview
Support users of our software.
Respond to questions and feedback.
Assist tax advisors and their clients with onboarding.
Ensure proper tracking and follow-up of inquiries.
Proactively reach out to users to identify satisfaction and needs.
Diagnose and resolve user issues.
Collaborate with technical teams to address bugs.
Work closely with various teams (developers, product managers, sales).
Requirements
English skills (level will be assessed depending on the team).
Enthusiasm for a constantly changing work environment.
Strong willingness to collaborate (within your team and with other stakeholders).
Sufficient experience to align daily tasks with business priorities.
Benefits
You can work remotely from your place of residence, provided it is in Germany.
Regular work from other European countries is possible.
30 days of paid vacation.
Access to Busuu to improve your English or French.
Latest Apple equipment.
Budget to transform your home into a more comfortable workspace.
Monthly allowance for coworking spaces.
Regular company events such as Tech Days or an annual company seminar.
Apply Now
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