Conduct exploratory data analysis (EDA) across conversational, operational, and performance datasets
Translate ambiguous business questions into structured analytical problems
Analyze how workflow, behavior, and product usage changes translate into business value
Design and analyze A/B tests and quasi-experiments to measure Cresta’s impact
Establish baselines, metrics, and measurement plans for pilots
Ensure results are statistically rigorous and easy for non-technical stakeholders to understand
Build reusable templates and frameworks for consistent experimentation
Work directly with customer to guide them towards our ideal experiment setup
Build and maintain dashboards tracking customer ROI
Develop Python and SQL tools to improve repeatability, accuracy, and scalability
Create standardized reporting packages for pilots, QBRs, and renewals
Develop custom statistical or ML models (e.g., segmentation, predictive scoring, lightweight NLP)
Maintain reusable modeling pipelines for value insights and roadmap analysis
Partner with Engineering when guidance or productionization support is needed
Translate analyses into clear business and financial narratives
Support CSMs with data and insights for strategic QBRs
Partner with Product and Engineering on metrics, data availability, and analytics enhancements

1–3 years of experience in a data-focused role or relevant academic experience
Strong proficiency in SQL and experience working with large datasets
Proficiency in Python (Pandas, NumPy, scikit-learn)
Solid understanding of statistics, hypothesis testing, and experimental design
Experience building dashboards in tools such as Hex, Looker, Tableau, or similar
Strong communication skills with non-technical stakeholders
Comfort working in a fast-paced, cross-functional environment

We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
Flexible vacation time to promote a healthy work-life blend
Paid parental leave to support you and your family
Monthly Gym & Phone allowance
Work from home office stipend to help you succeed in a remote environment
Lunches and dinners included for in-office employees via Grubhub

AI Value Partner, Customer Analytics

Key skills