Enterprise Implementation Project Manager

Role Overview

• Act as the General Contractor (GC) of your implementation projects—owning scope, timeline, communication, and delivery.
• Work with the sales team to review sales artifacts and ensure all relevant customer information is transferred to the implementation team.
• Schedule and conduct kickoff calls with customers to establish project goals, timelines, and success criteria.
• Create and maintain detailed project plans, updating regularly in collaboration with customer stakeholders.
• Schedule regular project calls with customers and internal teams to track progress and address issues.
• Request and assemble implementation resources (e.g., Implementation Manager, Solutions Architect, Data Analyst, etc.) based on project needs.
• Ensure critical milestones are achieved, obtaining customer signoff on key implementation deliverables.
• Serve as the primary point of contact for customer leadership teams, private equity sponsors, and external consultants during implementation.
• Collaborate closely with BuildOps’ internal teams—including Sales, Solutions, Data, Enablement, and Product—to ensure a cohesive customer experience.
• Create and distribute regular internal and external status reports summarizing progress, risks, and next steps.
• Build trusted relationships with executive stakeholders, driving accountability and clarity throughout the project lifecycle.
• Work with the implementation team to identify risks early and escalate issues internally or externally before they become blockers.
• Champion best practices and process improvements to drive efficiency, scalability, and customer satisfaction.
• Act as a culture carrier—modeling what it means to be a Builder at BuildOps: resourceful, collaborative, and customer-obsessed.

Requirements

• 4+ years of project management or implementation experience, preferably in SaaS, construction tech, or a related B2B technology environment.
• Proven track record managing complex, multi-phase implementation projects with enterprise customers.
• Exceptional communication and stakeholder management skills—able to interact confidently with executives, consultants, and technical teams.
• Strong organizational and planning skills; you can juggle multiple projects and maintain attention to detail.
• Comfort working cross-functionally in a fast-paced, high-growth environment.
• PMP, CSM, or similar certification is a plus.

Tech Stack

• PMP

Benefits

• Generous equity grant, become an owner in our company!
• A comprehensive benefits package
• Flexible PTO and hybrid work schedules
• One-time work-from-home allowance
• Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
• Company events and team-building activities, both in-person and virtual
• Fast-paced, collaborative, and dynamic work environment
• Opportunities for growth and career advancement
• Chance to work with cutting-edge technology and innovative solutions
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers