Oversee the configuration, customization, and maintenance of the Salesforce platform, including user setup, profiles, roles, and teams
Lead and assist in the design and customization of application functionality, including creation of custom fields, views, reports, workflows, and dashboards
Manage Salesforce security, including roles, profiles, sharing rules, and permission sets; design, develop, test, and monitor systems security and user management
Maintain, troubleshoot, and support Salesforce ecosystem
Perform various systems analysis duties including leading/assisting in identifying business requirements, analyzing issues, and communicating with end users to assess needs and optimize business solutions
Perform and oversee various application administration duties including user maintenance, data cleansing, and security setup
Coordinate with application provider/vendor or third parties for application upkeep and updates/upgrades
Management of external resources and engagement, when appropriate
Troubleshoot issues and identify modifications needed in existing applications to meet changing user requirements
Ensure appropriate standards and procedures are adhered to during the development process to support a quality deliverable
Drive user adoption and engagement through training programs and support
Manage and train other team members as needed

Bachelor’s degree in computer science or related field
6+ years’ Salesforce Administration experience, with a proven track record of managing large-scale Salesforce implementations
Deep understanding of Salesforce architecture, including Lightning components, Apex, Visualforce, and SOQL
Leverage data loader and other mass cleaning tools to keep the org well maintained healthy
Implement and maintain automation within Salesforce to streamline processes
Exceptional problem-solving and analytical skills
Effective time management and organizational skills
Enterprise integration experience using MuleSoft
Strong understanding of software development, software testing types, techniques, and principles
Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities
Strong interpersonal and communication skills, both oral and written
Ability to be flexible and work hard, both independently in a team environment, high pressure on-call environment with changing priorities
Results-oriented individual who thrives working in a fast-paced environment
Ability to quickly learn new technology and systems
Ability to manage multiple projects and business unit relationships
Ability to manage other systems admins
Willingness to work outside normal business hours as needed
Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required
Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits

Senior Salesforce Solutions Specialist

Key skills