NIHL Administrator

Role Overview

• Monitor and manage online portals/ downloading documentation and attaching to correct files.
• Reviewing Excel enquiry spread sheets cross-checking against our internal data to confirm any potential matches and carrying out further investigations on these.
• Review and updating monthly bordereau’s and ensuring data analysis is correct before issuing to the client.
• Answer telephone calls as required and deal with general enquiries.
• Photocopying/scanning.
• Other tasks to support the business plan as and when necessary to ensure company business objectives are met.

Requirements

• A good standard of written English
• Previous experience of working in an administration role
• Familiarity with standard office packages such as Word and Excel.
• Demonstrate a high level of accuracy in data input and attention to detail.
• Is proactive and resilient, seeking to get things done and at the same time deal with a variety of tasks.
• Provides solutions rather than problems – shows initiative.
• Able to demonstrate effective management of time and resources.
• Able to identify when guidance is required from other team members on decision making.
• Can demonstrate evidence of being an effective team member, interacting positively with colleagues, communicating effectively with a diverse group of people.
• Willingness to be closely supervised, when necessary, to ensure accuracy and compliance with varied client processes.
• Able to demonstrate effective customer service skills, actively seeking and responding to feedback.

Benefits

**Career & Purpose **

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

**Mental, Physical & Emotional Wellbeing **

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan