Key skills
CRMSAPRemote Work
About this role
Role Overview
- Provide first-level support to customers and prospects by registering and redirecting inquiries or complaints.
- Manage customer orders: Maintain and update customer databases and price lists. Review orders and ensure accurate data entry.
- Serve as a point of contact for external customers and DOGA subsidiaries: Respond to inquiries, process quote requests, and provide basic technical information.
- Assist in resolving issues such as delivery delays or payment follow-ups.
- Perform document management tasks: organize records, classify and archive documentation.
- Support opportunity and project tracking: Assist in CRM maintenance and follow-up of open opportunities and GIDs.
Requirements
- CFGM/S in International Trade, Administrative Management, or similar.
- Over 3 years in a similar role, preferably in the industrial or automotive sector.
- Advanced level of English is essential.
- Knowledge of SAP.
- Proficiency in Microsoft Office, especially Excel.
- Proactive, dynamic and high capacity for work and resolution.
- Customer-orientation and focus on continuous improvement.
Benefits
- Join a Thriving Company : Work for a rapidly growing and strategically positioned company.
- Flexible Work Schedule : Enjoy flexible working hours and the option for a Friday afternoon off.
- Hybrid Work Model : Experience a hybrid work environment that combines office and remote work.
- Customizable Benefits Package : Take advantage of a flexible payment plan that includes options such as kindergarten support, education benefits, transport allowances, gourmet vouchers, or medical insurance.
- Dynamic Team Environment : Collaborate in active work environment alongside a team of highly qualified and dedicated professionals.
- Inclusive Culture : Thrive in an inclusive culture that values diversity, where all individuals, regardless of background, gender, sexual orientation, abilities, or gender identity, feel respected and valued.