Lead a global team of technical professionals
Align SRE strategies with enterprise goals
Execute on a multi-year roadmap for observability, automation, and reliability improvements
Define and implement standardization and process improvements
Define and maintain Service Level Indicators (SLIs), Service Level Objectives (SLOs), and business KPIs
Build and optimize dashboards, visualizations, and alerting systems
Provide weekly and monthly reporting on KPIs and other operational-based metrics
Develop and implement strategic communication plans to support organizational goals
Reduce operational costs and increase efficiency through automation and platform engineering
Lead major incident management
Champion modern cloud, edge, and AI-driven monitoring solutions
Partner with architects, product engineering, and infrastructure teams

10+ years of experience with cloud platform technologies such as: AWS, Microsoft Azure, Google Cloud
8+ years of experience in a technical leadership or people management role
8+ years of experience leading complex technical initiatives using Agile/continuous improvement methodologies
8+ years of managing distributed technology environments
5+ years of experience in container orchestration (Kubernetes) and using monitoring tools (Dynatrace, AppDynamics, Prometheus, Splunk, Grafana, etc.)
Strong understanding of cloud infrastructure components (compute, storage, networking, security)
Strong knowledge of Point of Sale (POS), pharmacy systems, handheld devices, store servers, and network infrastructure
Exceptional communication, decision-making, and problem-solving skills
Experience leading performance reviews, career development planning, and team capacity management
Mastery of incident management, observability, automation, and operational excellence practices
Adept at resource planning, program delivery, and change leadership at enterprise scale

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
comprehensive benefits package designed to support physical, emotional, and financial well‑being of colleagues and their families

Lead Director, Software Development Engineering – SRE, Retail Pharmacy

Key skills