Customer Support Representative

Role Overview

• Provide top-tier technical support via chat and email
• Investigate call flows, connectivity problems, audio quality issues, device setups, and configuration errors
• Diagnose VOIP-related problems (latency, jitter, firewalls, ISP behaviours, etc.)
• Inspect logs, replicate issues, and gather data for deeper analysis
• Handle a high volume of conversations with accuracy and focus
• Document troubleshooting steps and contribute to our knowledge base
• Represent CloudTalk with empathy, clear communication, and ownership

Requirements

• No previous VOIP experience required – we'll teach you everything
• Basic computer troubleshooting skills
• Comfortable navigating system settings
• Enjoy understanding how things work
• Ability to dig into logs, connection tests, or edge cases
• Clear English communication (C1)
• Spanish is a plus

Tech Stack

• Firewalls
• VoIP

Benefits

• 1-1 Coaching sessions with our resident communications advisor
• Learning and Development Budget
• Unlimited Paid Time Off
• Volunteering Days
• MacBook for work
• Recharge Fridays once per quarter
• Multisport Card
• Referral bonuses
• Virtual & physical team buildings
• Company merchandise