Support customer satisfaction of buying customers after their first project to deployment at scale, validated by upsell & surveys
Lead communication with a set of key customers, understanding their needs and expectations
Prepare offers, negotiate and close deals for any upsell at these key accounts
Represent our company, products, services and culture with those customers and their partners
Map and understand stakeholders at each of these customers to develop tactics and strategies
Interface internally with Director of Customer Success, project management, product management, customer service and engineering to make sure your customer's needs are understood and prioritized and operational excellence is achieved
Drive interactions leveraging Nomagic founders, execs and leads to engage with customers
Proactively suggest improvements for our product, operations and services

Engineering or technical degree (or relevant experience in sales) combined with 5+ years of customer-facing experience
Extensive experience in automation and/or intralogistics, including ability to engage customers on solution designs
Successful experience as logistics consultant or key account manager is a strong plus
Very high empathy. You understand the untold and the small signals and act on them
Excellent English & German communication
Ability to travel up to 50% of the time
Ability to work in a fast changing scaleup environment

Full-time job, flexible hours with disrupting scaleup funded by top VCs from US & EU
Possibility to work from anywhere in Europe
The best technology in the market according to key players & integrators
Highly experienced Tech, Ops & Project executives who just make things happen
Great office in a very well-connected location in Warsaw, ability to work remotely
Possibility to build the company's growth & success from the early days
Competitive package, salary & equity

Customer Success Manager

Key skills