In this role, you will extend HPE's lead in this fast-growing, large market.
You set the industry benchmark for achieving Business and IT Outcomes through outstanding customer relationships, impeccable technical delivery, and industry-leading service value realization.
The key purpose of this role is to be a technical leader and subject matter expert (SME), performing network design, leading implementations, and resolving technical escalations for major/complex incidents.
In addition to performing Professional Services and Managed Services tasks, you will coach other engineers.
You will help develop a new delivery center working with established teams in India, Colombia, Costa Rica, and the United States.

Advanced University degree: post-graduate degree (i.e., Master of Arts/Science, MBA, etc.). Typically 1-2 year completion beyond first level University degree. or equivalent experience.
7+ years experience in relevant technologies and customer environments.
Relevant industry qualification where applicable.
Excellent verbal and written English and Spanish communication skills.
Additional technical communication skills in Portuguese are highly desired.
Advanced network design skills related to HPE Networking products and technologies.
Document and summarize research, findings, and action plans suitable for use in automated systems.
Prior experience deploying Agentic AI preferred.
Advanced troubleshooting skills in a technical environment.
Excellent analytical and problem-solving skills.
Advanced networking troubleshooting skills.
Specific knowledge and training with the Aruba and Juniper products.
Knowledge of Cisco Systems or other similar vendor products desired.
Superior customer service skills.
Phone and remote support experience.
E-support experience, knowledge and resolution ability.
Ability to solve and document solutions for usage by other technicians and customers.
Ability to train peers and new agents on job-related material.
Ability to take full ownership for resolution with escalated customers.
Ability to initiate and lead technical action plans.
Lead or provide expertise to cross-functional teams or projects.
Exceptional depth of knowledge on one or more highly complex solutions.

Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Network Engineer – Automation Expert

Key skills