Senior Director, IT Portfolio – Post Sales

Role Overview

• Partner with Business Leadership to Deliver on their Technology Solutions
• Business Alignment: Serve as the "face of IT" for assigned portfolios, building deep relationships with department heads to understand their goals and pain points.
• Strategic Advocacy: Represent the business's needs within the IT organization and, conversely, communicate IT’s capabilities and constraints back to the business.
• Value Realization: Partner with stakeholders to define and track the ROI and business outcomes of technology investments.
• Own Portfolio & Intake Governance
• Demand Management: Lead the Intake Process using the established Jira framework to capture, vet, and prioritize new project requests.
• Investment Roadmap: Maintain a multi-year technology roadmap for assigned business units, ensuring alignment with corporate strategy and budget cycles.
• Prioritization: Facilitate steering committee meetings to balance competing priorities based on capacity, risk, and strategic impact.
• Orchestrate IT Delivery
• Solution Scoping: Collaborate with technical teams and business leads to define high-level requirements and evaluate innovative, scalable and high ROI projects.
• Cross-Functional Coordination: Manage dependencies across different IT pillars (BusApps, Infrastructure, Security, Data) and external departments (e.g., HR, Finance) to ensure project success.
• Ensure clear communication: Manage stakeholder expectations throughout the entire project lifecycle. Working closely with Change Management to set teams up for success and adoption.
• Escalation Management: Act as a high-level escalation point for service delivery issues, ensuring the business feels supported and heard.
• Focus on AI: Champion a holistic company-wide AI strategy and roadmap, ensuring deep alignment with overall business objectives and corporate goals. Collaborate with business leaders to build strategic roadmaps that prioritize AI initiatives based on business value and feasibility.

Requirements

• Experience: 10+ years in IT management, business analysis, or relationship management, with at least 5-7 years in a leadership role
• Strategic Thinking: Ability to translate complex business problems into technical requirements and vice versa.
• Proven Experience: working with/for business operation teams, with a focus on Financial, Legal, Procurement and HR areas.
• Tool Proficiency: Experience managing portfolios within Jira; familiarity with financial planning tools like Anaplan is a plus.
• Conflict Resolution: Proven ability to manage stakeholder expectations and navigate "difficult" project shifts
• Communication: Exceptional ability to provide clear options and "ways forward" to executive leadership.
• Innovation: Demonstrated experience leading innovation, including AI strategies, from conceptualization through production.
• Collaboration: Experience in roles like Business Relationship Management, IT Business Partner, Product Management, or Operational Leadership.

Benefits

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.