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Junior IT Support Engineer – Near-Native Japanese, English at Ten Lifestyle Group | JobVerse
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Junior IT Support Engineer – Near-Native Japanese, English
Ten Lifestyle Group
Website
LinkedIn
Junior IT Support Engineer – Near-Native Japanese, English
Japan
Full Time
2 hours ago
No Sponsorship
Apply Now
Key skills
Azure
Cloud
Firewalls
Active Directory
Communication
Remote Work
About this role
Role Overview
Work in a hybrid environment, primarily within a Service Desk setting
Provide telephone-based IT support to internal users in Japan and globally
Deliver onsite desktop support for locally based users in the Tokyo office
Monitor incoming tickets and triage them to appropriate team resources
Respond to incidents, service requests, queries, and complaints in a timely, polite, and empathetic manner
Take ownership of assigned incidents and service requests, ensuring resolution within SLA
Actively contribute as a team member to achieve individual and team objectives
Serve as the primary IT contact for the Tokyo office, including engagement with senior business stakeholders
Manage and take ownership of all IT hardware used by local employees
Build strong relationships with local users and represent the Global IT Support team positively
Escalate technical or hierarchical issues when necessary
Liaise with global technology teams to resolve dependencies and issues
Coordinate with third-party vendors providing services to Ten
Maintain continuous personal development with support from your line manager
Perform other duties as assigned by management
Requirements
Experience with Windows 11 and Active Directory
Basic knowledge of firewalls, security concepts, antivirus, backup software, and email troubleshooting
Strong troubleshooting skills across AD, servers, workstations, databases, and networking
Experience with Office 365 and Azure cloud services related to desktop computing
Hands-on experience supporting enterprise desktop applications (MS Office, O365, Chrome, Internet Explorer)
Advanced troubleshooting of Microsoft OS, desktop hardware, and Mac devices
Installation and support of workstations, servers, and print/scan devices
Ability to guide users verbally through issue resolution when remote access is not possible
MCSE certification (preferred)
CCNA certification (advantageous)
Working knowledge of ITIL methodology (preferred)
Willingness to obtain relevant certifications as required by the business
Fluency in both English and Japanese
Strong written and verbal communication skills in both Japanese and English
Highly motivated with a strong interest in technology and technical detail
Trustworthy and able to perform effectively under pressure
Well-organised with the ability to communicate technical topics clearly to non-technical users
Comfortable working with third-party vendors (e.g. Microsoft)
Able to produce clear, accurate, and professional documentation
Professional telephone manner and adaptable communication style
Strong listening skills with the ability to interpret user needs accurately
Team-oriented, collaborative, and supportive of colleagues
Effective workload management against defined targets
Ability to maintain and continuously develop technical skills
Experience working in high-pressure and complex system environments
Quick learner with the ability to adopt new technologies
Able to work independently with minimal supervision
Positive attitude and strong personal energy
Tech Stack
Azure
Cloud
Firewalls
Benefits
Comprehensive social insurance coverage
Maternity leave, postnatal leave, and childcare leave
Caregiver leave
Free snacks and drinks provided in the refreshment room
After completion of the probation period, remote work is possible approximately 2–3 days per week
Sabbatical Leave
Employees who have been with the company for milestones such as 5 or 10 years are eligible to take up to one month of leave
Apply Now
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