Key skills
ITSMJavaScriptServiceNowSOAPUnit TestingAgileScrum
About this role
Role Overview
Key Responsibilities :
- ServiceNow Development & Customization Design, develop, and enhance ServiceNow applications and modules.
- Hands‑on development across ITSM, ITOM, CMDB, and Service Catalog.
- Build and maintain:
- Business Rules
- Client Scripts
- Script Includes
- UI Policies
- UI Actions
- ACLs (Access Controls)
Workflows & Portal Development
- Build workflows using Flow Designer and Workflow Editor.
- Configure and enhance Service Portal / Employee Center.
Integrations & Platform Support
- Implement integrations using REST, SOAP, MID Server, and IntegrationHub.
- Perform unit testing, defect fixing, and code optimization.
- Support platform upgrades, feature enhancements, and L3 production issues.
Governance & Best Practices
- Follow ServiceNow coding standards, platform best practices, and security guidelines.
- Collaborate closely with architects and product owners to ensure scalable and maintainable solutions.
Requirements
Required Experience :
- Strong hands-on experience with ServiceNow development.
- Proficiency in JavaScript, Glide APIs, and ServiceNow scripting.
- Solid understanding of ITSM processes (Incident, Problem, Change, Request).
- Experience with CMDB, Discovery, and Service Mapping.
- Experience integrating ServiceNow using REST/SOAP.
- Working knowledge of Agile/Scrum methodologies.
- Experience in GRC
**Preferred Qualifications : **
- ServiceNow certifications such as:
- CSA (Certified System Administrator)
- CAD (Certified Application Developer)
- Experience working in GCC or global delivery models.
- Exposure to Service Portal / Employee Center development.
- Good understanding of the Insurance domain.
Tech Stack
- ITSM
- JavaScript
- ServiceNow
- SOAP
Benefits
Competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
Note: Benefits differ based on employee level.