Provides support to the Business Applications teams, with a high attention to detail
Researches, analyzes, and documents findings
May coach and review the work of other team members
Serves as primary system administrator for the Salesforce environment
Handles all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks
Completes regular internal system audits and prepares for upgrades
Manages Salesforce data feeds and other integrations
Coordinates the evaluation, scope, and completion of new development requests
Works with our institutional management team to establish suitable processes to support administrative, development, and change management activities
Manages the training of new users and grows the Salesforce skill set across the organization
Effectively acts as the liaison between our users, vendors, and the application development teams
Works independently with members of the user community to define and document development requirements
Assesses the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes
Serves as escalation point for Salesforce related questions and issues
Evaluates information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

0-10% travel may be required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Senior Salesforce Administrator

Key skills