Senior ServiceNow Administrator

Role Overview

• Manage ServiceNow instance health, upgrades, and patches
• Configure and maintain ServiceNow modules (ITSM, ITOM, SPM, ITAM, SecOps, etc.)
• Monitor performance and troubleshoot issues to ensure platform stability
• Create and manage user roles, groups, and permissions
• Ensure compliance with security and governance policies
• Implement advanced UI policies, business rules, workflows, and notifications
• Lead integrations with third-party systems and APIs
• Identify opportunities for automation and process optimization
• Maintain documentation for configurations, processes, and procedures
• Develop and maintain dashboards and reports for stakeholders
• Provide mentorship and guidance to junior administrators

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 5+ years of experience administering ServiceNow in an enterprise environment
• Strong understanding of ITIL processes and ServiceNow architecture
• ServiceNow System Administrator and Implementation Specialist Certifications
• ITIL v4 Foundation Certification
• Proficiency in ServiceNow administration and configuration
• Advanced knowledge of scripting (JavaScript, Glide API) and integrations
• Experience leading platform upgrades, migrations, and complex integrations preferred
• Ability to lead projects and mentor junior team members

Tech Stack

• ITSM
• JavaScript
• ServiceNow

Benefits

• Reliable high-speed internet connection is required for all remote/hybrid positions
• A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions
• Compliance with all applicable HIPAA privacy and security regulations