Responsible for the strategic oversight, security, and maintenance of the organization’s global information technology infrastructure.
Ensures 24/7 system availability.
Manages the lifecycle of physical and virtual assets.
Oversees third-party Managed Service Providers (MSPs) to support a distributed workforce.
Accountable for the performance of IT Managed Service Providers (MSPs).
Oversees procurement, international logistics, deployment, and secure decommissioning of hardware.
Implements and enforces security protocols including Multi-Factor Authentication (MFA), Endpoint Protection, and Zero-Trust architecture.
Exercises direct supervisory authority over Technical Support Analysts, including hiring, performance management, training, and professional development.
Manages the administration and optimization of core SaaS applications and collaboration tools.
Monitors the health of physical and virtualized environments; leads incident response and risk mitigation activities.
Acts as Project Lead for internal technology initiatives.

Substantial experience in IT operations within a global, multi-time-zone environment
Advanced proficiency in Windows and macOS administration
Expertise in Mobile Device Management (MDM) and Zero Trust Network Access (ZTNA)
Strong understanding of networking protocols (TCP/IP, DNS, DHCP) and cloud architecture (GCP)
Fluent professional verbal and written English communication skills
Ability to maintain a secure, private home office environment
Sustained use of computer systems and participation in virtual meetings across varying time zones
Occasional international travel may be required for corporate audits or strategic planning.

IT Operations Manager

Key skills