Lead the Application Engineering or Technical Service team to deliver technical solutions and application support to customers.
Analyze customer requirements, recommend suitable products, conduct product demonstrations, and provide on-site troubleshooting.
Organize and monitor field trials and validation processes for new product applications.
Document all technical activities (audits, trials, feedback) using CRM systems.
Develop and deliver technical training sessions for customers and internal teams.
Collaborate with Sales, R&D, and Operations teams on product development or application improvement initiatives.

Minimum Bachelor's degree in Chemistry, Chemical Engineering, Materials Science, or a related field.
5–10 years of experience in technical service, application engineering, or customer technical support within the adhesive or sealant industry.
Proven leadership experience in managing technical/application teams and working directly with B2B customers (e.g., automotive, packaging, electronics, construction).
Strong understanding of adhesive technologies and application methods (e.g., hot-melt, PU, epoxy, PSA).
Skilled in on-site troubleshooting, process optimization, commissioning, and field trials.
Proficiency in both Bahasa Indonesia and English (spoken and written).
Willingness to travel for field support.

Technical Service Engineer

Key skills