Strategy and Implementation Manager

Role Overview

• Develop deep expertise in Snapsheet’s SaaS products to guide customers through implementations
• Lead end-to-end implementations for global insurance carriers
• Act as the primary project manager and day-to-day client contact, ensuring timely and high-quality launches
• Use a consultative approach to identify customer pain points, goals, and optimal platform configurations
• Create and manage implementation plans, including onboarding, training, integrations, and launch milestones
• Lead integration and configuration discussions with technical support as needed
• Identify opportunities for automation, engagement, and post-launch optimization using customer metrics
• Partner with training and Customer Success teams to drive adoption and ensure a smooth transition
• Drive proactive communication with customers and internal stakeholders
• Gather and translate customer feedback into product and enhancement recommendations
• Leverage competitive insights and best practices to improve client outcomes and grow the business

Requirements

• Bachelor’s degree in a business-related field
• 3–5+ years of experience in customer-facing, project or client management roles
• Strong understanding of how business strategy impacts operating models
• Excellent written and verbal communication skills
• Highly organized, proactive, and able to manage multiple priorities in a fast-paced environment
• Experience working with cross-functional teams
• High EQ, intellectual curiosity, and action-oriented mindset
• Proficiency with productivity and collaboration tools (e.g., Microsoft Office, Google Suite, Confluence, Jira)

Benefits

• Remote working environment
• your new commute is however long it takes to walk to your desk!
• Flexibility
• empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!
• Development
• Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.
• Fun
• Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!
• Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.
• Offer two dental plans and one vision plan to keep you and your family healthy.
• Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.
• Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
• 401(k) with a 4% company match—because your future is worth investing in.
• Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.
• Flexible PTO and 7.5 company-observed holidays to recharge on your terms.
• In-person connection points throughout the year including our annual Summit and Roadshows.
• Snapsheet swag and surprise mailers to keep the spirit alive.
• Endless opportunity to shape your path—career growth, learning, and real impact are all within reach.
• Health and wellness campaigns that evolve with you year over year.
• Compensation that Grows with You.