Provide responsive remote IT support to employees across the firm.
Diagnose and resolve hardware, software, and connectivity issues.
Remotely access user computers to troubleshoot and resolve issues efficiently.
Manage and resolve support tickets through to completion, escalating when necessary.
Provision and deprovision user accounts across systems.
Support employee onboarding by setting up accounts, permissions, and system access.
Support employee offboarding by promptly removing access and securing accounts.
Administer and support core systems, including: Google Workspace, RingCentral, HubSpot, BambooHR, Filevine, Aloware, and other systems.
Manage user authentication, MFA, and access permissions.
Document common issues, resolutions, and IT procedures, maintaining and improving IT SOPs, onboarding checklists, and knowledge base articles.

2+ years of experience in IT support, helpdesk, or technical operations roles
Hands-on experience supporting remote users via remote desktop tools
Experience administering Google Workspace, including users, groups, and permissions
Working knowledge of cloud-based SaaS platforms and business systems
Strong troubleshooting and problem-solving skills with attention to detail
Clear, professional communication skills and a service-oriented mindset
Ability to manage multiple priorities independently in a remote environment.

6 paid time-off (PTO) days per year
100% remote work environment
Opportunity to work closely with Operations and Leadership in a growing, modern law firm
Long-term growth and stability in a high-impact IT support role

IT Support Specialist

Key skills