Provide excellent care and support to individual learners, responding to queries in a professional manner via email and other communication tools within the agreed internal response times.
Actively manage incoming calls, ensuring you are available to provide clear, helpful, and professional communication to all callers.
Administrate product purchases made via the website, ensuring all transactions are processed correctly.
Coordinate the operational onboarding of all learners for business clients, including sending key communications to both the organisation and their learners.
Proactively rectify any issues regarding client purchases, course bookings, or account access, liaising with technical teams where necessary.
Liaise with the resourcing team to manage and process feedback forms received from instructors and facilitators.
Demonstrate flexibility by assisting with various administrative tasks in different parts of the company as the business requires.
Maintain precise records of all customer interactions and resolutions within our CRM system.

Previous experience in a customer service role with a focus on service delivery is essential.
Strong written and verbal communication skills with a professional and friendly tone.
Confidence in handling telephone enquiries with empathy and patience.
Excellent time management skills and the ability to manage multiple priorities.
A proactive, solution-focused approach to resolving client issues and purchase discrepancies.
Competent with digital communication tools, with experience or ability to learn CRM systems (such as HubSpot), and Microsoft Office or Google Workspace.
A willing attitude to support different business functions and learn new administrative processes.
Experience in an education, training, or healthcare-related environment is advantageous.
Strong written English skills with high attention to detail in spelling, grammar, and tone.
Proven ability to work autonomously while remaining a dedicated team player.

Be part of a growing organisation that makes a genuine impact in healthcare education.
Work in a supportive, collaborative, and flexible remote environment.
Opportunities for professional development and growth within the company.
Competitive salary
Health Academy is a living wage employer
Opportunities for progression
Health Cash plan and access to a range of staff benefits

Customer Support Specialist

Key skills