Build and establish Tines' renewals function from scratch, including defining processes, playbooks, and best practices that will scale as we grow
Own and manage the complete renewals process for Tines' customer portfolio, ensuring high retention rates and customer satisfaction
Proactively identify and engage with accounts approaching renewal, developing strategies to secure renewals and expand usage
Develop and execute advanced renewal strategies, including multi-year agreements, complex contract structuring, and negotiation of high-value renewals
Collaborate closely with Customer Success Managers and Account Executives to understand customer health and develop tailored renewal strategies
Track and analyze renewal metrics, providing regular forecasts and insights to leadership
Identify upsell and cross-sell opportunities within the existing customer base
Develop and implement standardized renewal processes and best practices
Negotiate renewal terms and conditions when appropriate
Maintain accurate customer data and renewal information in our CRM system
Build strong relationships with technical stakeholders and security teams at customer organizations
Stay informed about product updates and industry trends to effectively communicate value to customer

4-7 years of experience in renewals, account management, or quota-carrying sales roles with demonstrated experience building a renewals function from the ground up
Demonstrated success in achieving targets, managing customer relationships, and driving revenue retention or growth
Experience working with technical products, preferably in cybersecurity, automation, or enterprise SaaS
Understanding of security operations, workflows, and challenges faced by security teams
Strong negotiation and communication skills, with the ability to articulate value to technical stakeholders
Strong understanding of SaaS metrics, customer lifecycle, and recurring revenue models
Experience using CRM systems (Salesforce preferred) and data analysis tools
Excellent organizational skills with the ability to manage multiple accounts simultaneously
Self-motivated with the ability to work independently and establish processes

Renewals Manager

Key skills