Compliance Officer

Role Overview

• Monitor and support compliance with local, state, and federal requirements relevant to logistics and delivery operations.
• Partner with Legal to interpret requirements and translate them into operational controls and procedures.
• Maintain a regulatory obligations tracker with owners, evidence requirements, and review cadence.
• Support regulatory inquiries by ensuring documentation, records, and supporting materials are complete and accessible.
• Develop, implement, and maintain compliance policies, SOPs, and internal controls that teams can follow in real operations.
• Ensure policies are practical, enforceable, and mapped to actual workflows rather than theoretical standards.
• Establish governance practices such as change control, approvals, and documentation standards.
• Maintain audit-ready documentation, including controls, evidence, version history, and decision logs.
• Conduct compliance audits and monitoring across operations, support workflows, partner processes, and internal practices.
• Build and maintain exception reporting to track non-compliance, root causes, and corrective actions.
• Perform risk assessments for new markets, new partners, new service types, and new workflows.
• Manage incident reporting standards and ensure correct triage, documentation, and escalation.
• Support investigations related to compliance issues, operational breaches, or policy violations.
• Build and deliver compliance training programs for managers and frontline teams.
• Track compliance performance across audit pass rates, exception volume, time-to-remediation, incident trends, and training completion.
• Provide weekly or monthly reporting to leadership with risks, progress, and recommended next steps.

Requirements

• 4+ years of experience in compliance, legal operations, risk management, governance, or related roles.
• Strong understanding of compliance frameworks, internal controls, and operational risk management.
• Proven ability to build scalable compliance processes in dynamic, fast-moving environments.
• Strong communication, organization, and stakeholder management skills.
• High integrity, strong attention to detail, and sound judgment in ambiguous situations.
• Comfort using AI tools and willingness to learn emerging AI workflows to improve productivity, documentation quality, and execution in a responsible manner.
• Experience in marketplaces, logistics, mobility, or service-based industries.
• Familiarity with safety compliance, fraud prevention, incident response, or trust and safety programs.
• Experience supporting audits, regulatory agency requests, or compliance certification readiness.
• Strong ability to translate policy into practical workflows and training that teams can follow consistently.
• Familiarity with tools and systems such as Slack, Google Workspace, ChatGPT, ClickUp, Hubstaff, documentation platforms, audit trackers, and other role-relevant systems.

Benefits

• Competitive compensation