Serve as a technical escalation point during system implementations
Support performance, hardware validation, and resolution of complex issues before customer go-live
Partner with internal teams and third-party integrators to ensure servers, storage, networking, and racks are built, cabled, and configured precisely to Philips specifications
Troubleshoot hardware and infrastructure issues at the component level
Validate large, complex radiology solution designs from a hardware and infrastructure perspective
Ensure readiness across data center environments
Travel to customer data centers as needed to inspect delivered systems, confirm installation quality, and support final technical readiness prior to handoff

5+ years of experience in healthcare information technology or a related technical field
enterprise infrastructure expertise (networking, virtualization, server hardware, Windows domains)
system performance analysis and monitoring (for example, SolarWinds)
hands-on troubleshooting of hardware and data center components (servers, fiber cabling, transceivers, power distribution units, and storage such as Dell EMC Isilon or Unity)
knowledge of DICOM is preferred
Bachelor's degree in Computer Science, Electrical or Computer Engineering, Biomedical Engineering, Mathematics, or a related field (Master’s degree preferred)
strong communication skills
able to travel up to 40% while working remotely from a U.S. home office
able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation

Performance Engineer

Key skills