Making pricing recommendations on behalf of our users at the portfolio and listing level by running and analyzing advanced reports
Assisting partners in solving revenue strategy-related issues via email and zoom
Securing annual subscription renewals and upsell opportunities
Monitoring and reporting on the revenue health and risk of accounts
Assisting partners in solving technical and strategy related issues
Providing best practices and proactive outreach to partners to ensure they are on their journey to success
Maintaining a deep understanding of Beyond’s suite of products
Working with cross-functional teams to drive better collaboration and customer experience
Being the voice of the customer back to our Product organization, communicating trending customer feedback and ideas
Driving customer adoption, retention, and satisfaction for Lighthouse book of accounts
Working with a team to manage a portfolio of approximately 300-350 accounts

2+ years of experience in customer success
Previous experience supporting US customers in any US time zone
Comfortable working the Pacific Time Zone shift (8:30pm-5:30am IST)
Experience analyzing data/spotting trends and actioning
Experience communicating difficult, technical concepts professionally and thoughtfully.
Experience balancing multiple tasks and customer needs simultaneously. Ability to prioritize your workday independently.
Ability to handle working in a fast-paced work environment.
Experience working with software or the ability to learn a wide variety of tools.
Clear, concise, and effective written and oral communication skills.
Experience working remotely preferred
Familiarity with Property Management Systems and/or the vacation rental market is a bonus
Revenue management experience is a bonus
Experience working in a SaaS company or global company is a bonus

Customer Success Manager, SMB

Key skills