Deliver exceptional customer service and technical problem resolution at client sites
Maintain equipment and proactively resolve potential issues to maximize uptime
Train customers on operation and maintenance of pharmacy automation systems
Respond to service requests within SLA requirements
Collaborate with service teams to resolve complex technical issues
Assist with new automation installations as needed
Document issues and resolutions in Salesforce Field Service Lightning
Provide product feedback to drive continuous improvement
Work independently with minimal supervision

Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred
3-5 years field service experience (or equivalent combination of education and relevant experience)
Strong customer service experience
Ability to travel to Alaska frequently
Good driving record
Proficiency with Windows operating systems and Microsoft Office
Knowledge of computer networking, router/switch configuration, and file management
Strong mechanical aptitude and ability to use hand tools for complex equipment service
Experience with digital multi-meters and electrical testing equipment
SQL knowledge a plus

Field Service Engineer

Key skills