Sales Operations Manager

Role Overview

• Partner with Sales leadership to analyze, optimize, and operationalize the sales funnel, from prospecting through closed-won, ensuring visibility into performance at every stage
• Develop and maintain sales dashboards, reports, and KPIs to track pipeline health, conversion rates, forecasting accuracy, and rep productivity
• Own CRM processes (Salesforce) to ensure accurate data capture, hygiene, and compliance with sales processes and SLAs
• Support ad hoc analysis and campaign targeting requests with scalable, repeatable reporting processes
• Support and improve lead and account routing logic to ensure speed-to-lead and alignment with go-to-market strategy
• Partner with Systems Admins to deploy and maintain Salesforce enhancements and related sales tools, supporting the evolving needs of the sales organization
• Serve as the point of contact for sales tooling—monitoring performance, troubleshooting issues, and coordinating fixes as needed
• Support territory planning and account ownership within the CRM, ensuring accurate assignments and clean data
• Conduct process audits and identify opportunities for automation and scalability within core GTM workflows
• Collaborate with stakeholders in Sales, Marketing, and RevOps to streamline lead routing, territory assignments, and opportunity management
• Support forecasting and pipeline management, ensuring consistent methodology and high confidence in reported data
• Coordinate cross-functional projects that impact the sales organization (e.g., rollout of new tools, process changes)
• Document and maintain sales processes to drive clarity and alignment across teams

Requirements

• Strong understanding of GTM processes, including lead management, sales stages, and routing logic
• Experience as a Salesforce system administrator with Lightning UX (or equivalent experience)
• Excellent documentation skills with high attention to detail and clarity
• Proficiency in project management and documentation tools (e.g., Notion, Linear)
• Strong analytical and problem-solving skills, with the ability to interpret data, map processes, and translate insights into action
• Highly collaborative and people-oriented, with strong communication skills and the ability to work cross-functionally
• Experience with process mapping tools (e.g., Miro) is a plus
• Hands-on experience with sales and marketing tooling (e.g., marketing automation platforms, PlanHat, LinkedSquares, RevenueHero, Gong, or similar) preferred
• Ownership mindset with a track record of planning, executing, and delivering projects end to end in a fast-paced environment

Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• 16 weeks paid parental leave
• Unlimited PTO
• Stipends for remote work and wellness
• Professional development budget
• More.