Director, Sales Operations

NiCE is a leading software company known for its innovative solutions in AI, cloud, and digital technologies. They are seeking a strategic and results-driven Director of Sales Operations to lead go-to-market planning and drive operational excellence for the Americas sales team while providing insights to executive leadership through data analysis.

Responsibilities:

• Serve as a trusted operational partner to Sales leaders in the Americas, providing insights and recommendations on strategic initiatives, performance trends, and business priorities
• Identify and implement enhancements to operational processes, sales effectiveness, pipeline management, and resource allocation to improve business performance and scalability
• Partner with sales management and sales executives in supporting day-to-day operational decisions such as go-to-market plans, accounts coverage, quota assignments, internal mobility, product assignments and territories structuring
• Involvement in developing, tracking and monitoring sales related KPIs such as pipeline generation, pipeline growth and development, and sales teams productivity to improve internal processes
• Present insightful business insights on an on-going basis to the Sales management team, operational improvement areas, and enforce implementation across sales
• Enable operational transparency and performance improvement through accurate, timely dashboards, KPIs, and actionable insights using platforms like Salesforce and Power BI
• Evaluate sales trends, records and performance by territories and product offerings against sales quotas at a regional, segment, territory and individual sales executive level to drive efficiency and improvements in our business operations
• Effective communication and partnership with senior executives and sales leadership
• Inspire and lead a team of Sales Operations professionals, fostering a high-performance, collaborative, and people-first team culture aligned with NiCE’s core values