Insurance Business Analyst

Role Overview

• Generate and deliver comprehensive data analysis reports to internal stakeholders and client leadership.
• Facilitate data-driven decision-making during the initial implementation phase and throughout the continuous lifecycle of the contract to ensure optimal revenue performance.
• Serve as the primary technical intermediary between clients and internal development/configuration teams.
• Synthesize complex client requirements into actionable technical specifications to ensure system alignment with organizational objectives.
• Demonstrate a meticulous approach to the creation and maintenance of internal standard operating procedures (SOPs), technical guides, and user manuals, ensuring all documentation is accurate, accessible, and detail-oriented.
• Develop, execute, and maintain sophisticated scripts designed to audit client data files.
• Ensure the ongoing accuracy, integrity, and completeness of data ingestion processes to prevent revenue leakage.
• Deliver exceptional customer service and account management, fostering high-level client satisfaction and maintaining R1’s reputation as a premier strategic partner.
• Provide high-tier technical support for legacy systems through their decommissioning.
• Manage end-to-end troubleshooting, conduct formal root cause analysis (RCA), generate business-critical reports, and monitor system health to ensure uninterrupted service.
• Function as a high-impact team contributor, collaborating across departments to drive operational excellence and support a culture of collective success.

Requirements

• Healthcare revenue cycle experience preferred, including exposure to hospital and/or professional billing
• 2+ years of SQL development experience; Spark SQL/Databricks experience preferred
• 2+ years of experience in a technical support or client-facing technical role
• Proficiency in Microsoft Office, with advanced Excel skills for data analysis
• Experience with BI and data visualization tools (e.g., Power BI, Tableau)
• Demonstrated analytical, troubleshooting, and problem-solving skills
• Strong written and verbal communication, with excellent time management and organizational skills
• Ability to manage multiple priorities effectively in a fast-paced environment
• Proven ability to work independently with minimal supervision and collaboratively in a team-oriented environment
• Health System Revenue Cycle domain expertise preferred

Tech Stack

• Spark
• SQL
• Tableau

Benefits

• competitive benefits package
• annual bonus plan at a target of 5.00%