Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of accounts.
Identify and successfully close renewals and expansion opportunities within your accounts.
Achieve or exceed monthly and quarterly targets.
Establish productive, professional relationships with key players in your assigned customer accounts.
Drive engagement, high participation, and increase feature adoption across accounts.
Leverage your knowledge of Swoogo to advise on best practices around product usage with end users.
Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed, mainly Support and Product.
Be responsible for having a deep understanding of clients' needs, their overall goals, and how Swoogo can be part of their solutions.
Act as an influencer, connector, and coordinator to make sure that we are pulling together the right team, at the right time, and delivering services in such a way that our customers come to trust and rely on Swoogo even more.
Represent the voice of the customer to provide actionable customer feedback to our product team.
Proactively assess, clarify, and validate customer needs on an ongoing basis.

Minimum of 2-3 years of Account Management and/or Customer Success Management experience working in SaaS directly with customers.
Experience in event management, event technology, or the events industry is essential.
Proven customer management skills.
A successful history of expanding and growing accounts.
Proven ability to develop and manage pipeline and forecasting.
Skilled at negotiating business terms and contracts.
A team player with world-class problem-solving, critical thinking, communication, and relationship-building skills.
Ability to develop trusted relationships with customers and internal teams.
Ability to independently organize, prioritize, and take action.
Experience with CRMs, preferably Salesforce and other tools.
Empathy, Honesty, and Transparency.
Ability to gracefully work through challenges of a fast-paced, fast-growing startup.
Experience working within a remote team
our whole team is distributed!

Account Manager, APAC

Key skills