Senior Account Manager – Channel Partnerships

Role Overview

• Manage Relationships: Strengthen ties with partners and advertisers through regular communication.
• Build strong rapport with partners and advertisers, becoming a trusted point of contact.
• Communicate client feedback to stakeholders and act as a client advocate.
• Lead Campaign Launches: Oversee planning, execution, and provide optimization recommendations (proactively and on a cadenced basis).
• Plan and execute campaigns, providing optimization recommendations.
• Primary Contact for Operations: Coordinate internal account operations and technical integrations.
• Work with Ad Ops to ensure effective campaign delivery and resolve technical issues.
• Educate on Advertising: Conduct training sessions, office-hours, and provide resources.
• Educate advertisers on product knowledge to improve their campaigns.
• Act as the technical subject matter expert (SME) for advertising best practices.
• Consult on Media Plans: Advise on media plans to meet objectives and develop tailored strategies.
• Develop KPI-driven recommendations and inform future strategies.
• Track Key Data: Maintain accurate reporting and processes; create standardized processes (e.g., templates, reports, media planning).
• Analyze performance data and develop KPI-driven recommendations.
• Identify Upsell Opportunities: Pitch upsell opportunities to clients. Create, own, and track pitches and results driven.
• Lead Meetings and Calls: Lead meetings and calls (alongside Partner Manager) for data review, optimizations, and recommendations (e.g., office hours, QBRs, client meetings, internal HBRs).
• Drive Improvement: Enhance processes and strategies for better performance and efficiency.
• Demonstrate accountability and execute deliverables in a timely manner.
• Strategic Thinking: Align strategies and objectives, scale outreach.
• Proactively fulfill tasks and communicate as needed.
• Technical Knowledge: Conduct QA for integrations like Pixel and CAPI. Ability to quickly diagnose/troubleshoot low-level blockers.
• Troubleshoot technical issues and offer solutions independently.
• Flexibility: Ability to work across multiple time zones. This is a requirement. Support international teams and meetings outside of standard working hours.

Requirements

• Fluent in English (Mandarin is nice to have)
• Proven experience in managing channel partnerships and executing advertising campaigns.
• Strong technical skills, particularly in troubleshooting and optimizing campaigns.
• In-depth knowledge of advertising platforms and tools.
• Excellent communication, presentation, and relationship-building skills.
• Ability to work independently and lead initiatives.
• Proactive, accountable, and committed to continuous learning and growth.
• 36+ months experience with advertising programs, including at least 12 months managing mid-market/performance accounts
• Experience with MMP and MAI campaigns.
• Familiarity with cross-functional team collaboration and escalation processes.
• Ability to support international teams and manage time zone differences.

Benefits

• Company Pension Plan
• Comprehensive VHI Health cover from day one
• Structured training & career development opportunities
• Education reimbursement
• Paid birthday leave
• Personal Hardship Loan Program
• Mental health and 24/7 employee assistance program
• Bike To Work Scheme / Taxsaver Leap Card Scheme
• Top-performer and tenure awards