The Senior Director – Enterprise Renewals Account Management will act as a strategic leader and operational catalyst, driving retention and growth across the Americas enterprise portfolio, encompassing EMEA and APJ regions (Central, East, South, North-West).
Success will be measured by achieving renewal and new business targets, strengthening Net Revenue Retention (NRR), and cultivating a high-performance, results-driven culture.
Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal, ensuring seamless execution of renewal strategies.
Create engagement processes, playbooks, workflows, and training programs to enable collaboration and operational excellence.
Leading the team to reach Account Growth Quotas (Renewal + Expansion).
Together with sales counterparts, owns forecasting accuracy for the pipeline and bookings.
Creating win back plays for the Enterprise.
Providing structured insights and customer and market trends in the Enterprise.
Serve as a trusted advisor and communicator to executive leadership, translating complex renewal strategies into actionable insights.
Shape policies and frameworks for renewal governance, pricing strategies, renewals strategies and compliance across regions.
Engage directly with customer C-Suite executives.
Build and mentor a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.

10+ years' experience leading successful Renewals, Sales or Customer Success Teams
Proven track record in enterprise sales leadership with a focus on renewals and customer lifecycle management.
Strong business acumen and ability to navigate complex organizational structures.
Expertise in negotiation, stakeholder engagement, and change management.
Experience in SaaS or subscription-based business models preferred.

25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Private medical, dental, and vision insurance with dependent enrolment
Life insurance with enhanced coverage and global 24/7 protection
Income protection after 26 weeks, covering a portion of salary
Defined contribution pension plan with employer match
Worldwide travel insurance for business and leisure, with option to enroll dependents
Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Senior Director, Renewals & Customer Success – Enterprise

Key skills