Analyst 4, Forecasting & Analysis, Workforce Management

Role Overview

• Develop high impact improvement plans and manage reports that impact customer experience
• Utilize forecasts to measure accuracy by interval, daily, monthly measures, and headcount expense
• Partner effectively with cross-functional stakeholders to drive alignment and outcomes
• Research and analyze diversified data to draw valid conclusions
• Perform complex modeling to support forecasting, performance, and optimization

Requirements

• Bachelor's Degree
• 7-10 Years Relevant Work Experience
• Ability to work nights and weekends, variable schedule(s) as necessary

Benefits

• Best-in-class Benefits
• Expert guidance and always-on tools
• Support physically, financially and emotionally through big milestones and everyday life