This role will be the interface between our customers, operations and sales.
The role is critical in ensuring timely and accurate communication to our customers and ensuring high customer satisfaction.
Enter and manage customer orders and quotations, ensuring accuracy, compliance, and on-time confirmation.
Follow up on customer quotations, track conversion success, and support commercial insights.
Serve as a communication bridge between customers and operations, proactively managing expectations on lead times, substitutions, and delivery risks.
Work with internal scheduling to validate production capacity, lead times, and shipping estimates prior to order confirmation.
Communicate and secure customer approval for product substitutions or delivery adjustments as needed to meet service objectives.
Support shipping and logistics teams to ensure on-time pickups, documentation accuracy, and invoice completion.
Print, send, upload, and track invoices in accordance with customer-specific requirements.
Track available, excess, or stagnant inventory and communicate opportunities or risks to sales and operations.
Support purchasing activities by coordinating material requirements aligned with customer demand and production schedules.

Excellent written and verbal communication skills with a customer-centric mindset.
Strong problem-solving skills and ability to collaborate cross-functionally.
Proficiency with Excel (workbooks, basic formulas, data tracking).
Experience with ERP systems (AS400/BPCS or similar), customer portals, order acknowledgments, changes, and invoicing.
Ability to manage multiple priorities in a fast-paced manufacturing environment.
Willingness and ability to grow into supply chain, purchasing, and operational knowledge areas.
U.S. person as defined by 22CFR120.15.

ERP Fulfillment Analyst

Key skills