Requirements Analyst – Senior, ServiceNow

Role Overview

• Act as a facilitator for design workshops to conceive solutions or for agile solution development, engaging the technical team when further detail on a module or platform feature is required;
• Document and keep up to date the user stories that make up the backlog of the teams you support, ensuring requirement clarity and proper documentation of acceptance criteria and test cases for user validation;
• Test solutions implemented by the team, ensuring they fully comply with the specified and approved requirements;
• Design automated tests on the platform (unit and regression), ensuring key functionalities are covered;
• Participate in all team ceremonies for the teams you support, including effort estimation;
• Execute all team tasks that fall under your responsibility;
• Timely escalate impediments identified so they can be addressed by the Team Agile Master or the client team overseeing the service;
• Work to resolve incidents related to the applications supported by the team within the desired SLA, clarify requirements between requestors and the team, and monitor and update service, communication, and incident management tools.

Requirements

• Bachelor’s degree and/or completed postgraduate degree in Technology
• Experience as a Developer, Systems Analyst, or a related role, specifically working on the ServiceNow platform
• Completion, within the official ServiceNow training track, of the following courses: ServiceNow Fundamentals; Automated Test Framework (ATF): Introduction; Automated Test Framework (ATF): Run Tests and Test Suites; Automated Test Framework (ATF): Create and Schedule Tests and Test Suites; Automated Test Framework (ATF): Additional Tips, Techniques, and Resources.

Tech Stack

• ServiceNow

Benefits

• Medical and dental insurance
• Profit sharing
• Internet allowance to support hybrid work
• Life insurance
• Meal / food allowance
• Flexible benefits package: you will receive points and can allocate them among the options that best suit your needs according to the program rules
• Professional development: corporate university access, online learning platforms, language platform with more than 7,500 resources and around 60 courses organized by level, area, professional skills and interests, and a platform that aggregates multiple educational institutions offering exclusive discounts for Deloitte professionals and their dependents. In addition, we offer a structured career plan with mentorship from Deloitte professionals through a coach who can listen to your challenges and support your development of both technical and behavioral skills based on their experience
• Well-being support: telemedicine service for preliminary assessments from home; Family strategy program for expectant employees and new parents providing comprehensive support; Gympass; a day off during your birthday month to celebrate; psychological support channel and social services
• Opportunity to be part of an inclusive culture: be your authentic self with equal growth opportunities. To reinforce this commitment, we have developed a global “All In” strategy with eight pillars — Origins, Young Apprentice, STEM, Women (Delas), LGBT+, Include, Without Borders, and Generation 50+. All our vacancies are open to candidates with disabilities.