Territory Partner Manager

Role Overview

• Own a focused portfolio of named channel partners and identify, recruit, and enable partner types with the capability and appetite to lead with Nextiva’s CX and collaboration solutions.
• Develop and execute a comprehensive territory partner plan that drives pipeline generation, revenue growth, and long-term partner success, including clear segmentation, prioritization, and go-to-market strategies by partner type.
• Define and communicate clear partner expectations, success metrics, and joint business objectives, while outlining how Nextiva will support partners through enablement, marketing, sales alignment, and technical resources.
• Drive partner-led demand generation by collaborating closely with Marketing, Sales Engineering, Training, and Product teams to ensure partners are fully enabled to position, sell, and implement Nextiva solutions effectively.
• Maintain tight alignment with Channel Sales leadership and field sales teams to ensure accurate weekly, monthly, and quarterly pipeline forecasting, and to consistently meet or exceed assigned territory revenue targets.
• Lead regular partner business reviews to assess performance, pipeline health, enablement needs, and growth opportunities, using data-driven insights to course-correct and accelerate results.
• Serve as the primary escalation point and advocate for partners internally, ensuring partner feedback, market insights, and competitive intelligence are effectively communicated to internal stakeholders.
• Work cross-functionally to identify partner challenges and define scalable, measurable solutions that improve partner experience, increase attach rates, and drive long-term retention.
• Act as the voice of the partner internally, ensuring timely communication of product updates, pricing changes, and strategic initiatives while reinforcing Nextiva’s value proposition externally.

Requirements

• 2+ years of channel sales experience
• Experience in the CCaaS/CX space strongly preferred
• Demonstrated track record of training, coaching, motivating, growing, and retaining successful strategic partners
• Reference-able success of driving partner business and marketing strategy
• Ability to identify and prioritize opportunities
• Ability to communicate effectively (written and verbal) and to build relationships quickly at all levels in an organization
• Display an understanding of a partner economic model
• Quickly establish internal and external productive working relationships and promote effective teamwork
• Successful indirect sales experience with Channel go-to-market motions
• Ability to adapt quickly to changes in roles and responsibilities
• Must be a high-energy, motivated self-starter
• Proven success with self-direction and the ability to work independently but also collaborate and work with a cross-functional team
• Strong organizational and time management skills
• Analytical thinker with proven ability to metric and govern

Benefits

• Health 🍏
• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Insurance 💼
• Life, disability, and supplemental indemnity plans
• Work-Life Balance ⚖️
• Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
• Financial Security 💰
• 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Wellness 🤸‍
• Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱
• Access to ongoing learning and development opportunities and career advancement