Lead, coach, and develop a team of AI and Experience Orchestration specialist leaders operating as overlay sellers across the United States and LATAM
Establish and operationalize clear engagement models that define how AI specialists partner with core Account Executives across regions, accounts, and opportunities
Drive consistent execution of AI-focused sales motions that support pipeline creation, deal acceleration, and revenue attainment across enterprise customers
Partner with regional and subregional sales leadership to align specialist coverage, priorities, and execution models across North America and Latin America
Ensure specialists effectively translate customer business challenges into AI-driven use cases, value narratives, and measurable outcomes
Model strong executive presence, thought leadership, and consultative selling skills in both internal forums and customer-facing engagements
Support complex, strategic enterprise opportunities by engaging senior customer stakeholders alongside Account Executives and Genesys leadership
Monitor AI market trends, competitive dynamics, and customer feedback across regions to continuously evolve specialist enablement, messaging, and go-to-market approach
Collaborate cross-functionally with Product, Marketing, Enablement, Customer Success, and Professional Services to bring regional customer insights back into the organization

10 or more years of experience in enterprise software sales, including AI-related solutions within the customer experience or adjacent domains
5 or more years of people management experience, preferably leading specialist overlay, subject matter expert, or enterprise sales teams
Fluency in English and Spanish or Portuguese, written and spoken
Strong understanding of AI-powered customer experience, conversational AI, and experience orchestration technologies
Proven ability to influence outcomes through partnership with Account Executives and sales leadership without direct ownership of accounts or quotas
Demonstrated success supporting enterprise sales teams in new logo acquisition and expansion growth across complex buying environments
Excellent communication, presentation, and executive engagement skills
Strong collaboration skills and comfort operating in highly matrixed, global sales organizations
Ability to manage multiple priorities and guide teams through complex, ambiguous enterprise sales cycles

Director, Enterprise Sales, AI & Experience Orchestration

Key skills