Lead the technical design and implementation of complex ServiceNow solutions across multiple modules (e.g., ITSM, ITOM, ITAM, CSM, CMDB, Workflow/Flow Designer)
Act as the highest-level engineering authority for ServiceNow implementations, providing guidance on complex technical decisions, trade-offs, and risks
Partner with ServiceNow Architects to translate architectural standards and reference designs into executable engineering solutions
Own and enforce engineering standards, coding guidelines, integration patterns, and automation best practices across teams
Design and oversee complex integrations using Integration Hub, REST APIs, web services, event-driven patterns, and enterprise integration tools
Review and approve technical designs, user stories, and implementation approaches for high-impact initiatives
Drive performance, scalability, and reliability improvements through advanced engineering techniques and platform optimization
Provide hands-on support for critical incidents, escalations, and complex troubleshooting scenarios
Mentor Senior Engineers and Engineers, raising the overall technical maturity of the ServiceNow delivery organization
Contribute to and continuously improve SDLC, CI/CD, testing, and release processes for ServiceNow
Collaborate with security, infrastructure, and compliance teams to ensure solutions meet enterprise security and regulatory requirements
Communicate complex technical topics clearly to both technical and non-technical stakeholders

7+ years of hands-on experience with the ServiceNow platform
Expert-level understanding of ServiceNow architecture, data model, CMDB, security (ACLs), integrations, and performance considerations
Proven experience leading the technical delivery of large, complex, and multi-stream ServiceNow initiatives
Strong experience designing and implementing advanced integrations using REST APIs, Integration Hub, and enterprise integration patterns
Deep understanding of ITIL processes and how they are implemented and optimized within ServiceNow
Strong experience with SDLC and DevOps practices for ServiceNow, including source control, automated testing, and CI/CD pipelines
Exceptional problem-solving and analytical skills, with the ability to navigate ambiguity and complex technical environments
Desired Certifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), Integration Hub Implementation Specialist, ITSM/ITOM//CSM Implementation Specialist, ITIL v3 or ITIL 4 Foundation certification

Principal ServiceNow Engineer, CAD, CSA

Key skills