Key skills
Communication
About this role
Role Overview
- Triage, prioritize, and resolve incoming support tickets and phone calls
- Communicate in a responsive and empathetic manner with customers
- Categorize support requests and customer feedback
- Become a subject matter expert of the House Rx pharmacy management system
Requirements
- Positive and collaborative problem-solver
- Clear communicator (verbal and written)
- Well organized under pressure
- Maintain a calm, empathetic approach
- Has a clear understanding that the outcomes of the role directly impact patient care
- Very comfortable in an external facing role
Benefits
- Competitive salary
- Flexible working hours
- Professional development opportunities
- Open communication