Own the end-to-end program delivery lifecycle for public sector accounts, particularly within the U.S. Department of Defense and Special Operations community, ensuring milestones, deliverables, and timelines are met.
Navigate cross-functional coordination with product, engineering, and solutions teams to deliver tailored solutions.
Ensure programs align with customer missions, security requirements, and compliance frameworks.
Act as the primary point of contact for public sector customers, building trusted partnerships that drive adoption and long-term value.
Proactively collaborate with account managers to identify expansion opportunities and help customers unlock the full potential of the Unstructured platform.
Own contract execution, including reviewing deliverables, ensuring compliance, and coordinating with internal stakeholders on contractual obligations.
Manage subcontracts, build effective partner relationships, navigate procurement processes, and ensure adherence to federal standards.
Guide customers through the implementation and integration of Unstructured solutions within existing workflows and environments.
Represent the voice of the customer internally, providing actionable insights to inform product roadmap and prioritization decisions.

3–5 years of program management or customer success experience in public sector environments, preferably supporting the U.S. Department of Defense.
Established relationship with USSOCOM and/or its components, gained through prior military service or direct business engagement.
Ability to work regularly onsite in or near Fort Bragg, NC.
Active SECRET clearance (TS/SCI eligibility strongly preferred).
Strong understanding of federal procurement, compliance, and delivery requirements.
Experience reviewing and managing contracts, SLAs, and deliverables.
Familiarity with machine learning, AI, or enterprise software integrations.
Proven ability to manage complex, multi-stakeholder programs with competing priorities.
Ability to identify and pursue expansion opportunities within accounts, partnering closely with the account manager on growth initiatives
Willingness to travel up to 25% beyond routine travel to Ft. Bragg.

Public Sector Program Manager, Customer Success Manager

Key skills