Coordinates internal resources and third parties/vendors for the flawless execution of projects
Ensures all projects are delivered on-time, within scope and within budget
Assists in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
Ensures resource availability and allocation
Develops a detailed project plan to monitor and track progress
Manages changes to the project scope, project schedule and project costs using appropriate verification techniques
Measures project performance using sanctioned tools and techniques
Reports and escalates to management as needed
Manages the relationship with the client and all stakeholders
Performs risk management to minimize project risks
Establishes and maintains relationships with third parties/vendors
Identifies, tracks, and manages project issues
Tracks project performance, specifically to analyze the successful completion of short and long-term goals
Meets budgetary objectives and makes adjustments to project constraints based on financial analysis
Manages, tracks, and reports on project billing milestone status and completion schedule
Develops comprehensive project plans to be shared with clients as well as other staff members
Uses and continually develops leadership skills
Develops spreadsheets, diagrams and process maps to document needs
Forecasts project revenue and ensures revenue commitments to the business are met

4-8 years of project management experience
2+ years of experience in a professional services environment
Experience with Avaya, Cisco, Microsoft, or Genesys product lines
Strong track record of delivering complex solutions with lots of cross team dependencies
Demonstrated strong performance in prior roles, with increasing levels of responsibility and independence
Experience creating and maintaining project plans, issue logs, risk register, and status reports
Strong technical aptitude, organization, analytical, and project management skills
Experience working and communicating with Executive level management
Excellent written and oral communications skills that are audience appropriate with appropriate style and delivery to influence audience
Strong sense of accountability and ownership; understand your role and accept individual responsibility for seeing a task through to its completion (end-to-end), understand when and how to escalate, take appropriate risk (avoid unnecessary risk) and understand impact of decisions
Ability and willingness to adapt to change and work in a fast paced environment

401(k) Plan (35% employer match per dollar up to 10% employee contribution)
Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
RX Home Delivery
HSA with Employer Contribution
In-vitro Fertility (treatment coverage)
Dental
Vision (2 plans: 12-month and 24-month frames allowance)
FSA Plans (Healthcare, Dependent Care and Limited Purpose)
Pre-tax Commuter Plans
Employer-paid Life Insurance
Employer-paid Short + Term Disability
Long Term Disability (2 plans: Employer-paid or optional Self-paid)
Paid Parental Leave (4 weeks at 100%)
Employee Assistance Plan
Voluntary Life Insurance for team member, spouse and child
Voluntary Accidental Death for team member and spouse
Legal/ID Theft Plans
TeleHealth
Wellness via Omada Health (healthy living solution)
Travel Assistance
Business Travel Accident Coverage
Medical for foreign travel coverage
Employer-paid Pet Telehealth
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Volunteer Time Off
10 Holidays
Summer Sizzle
On Demand Pay (Daily Pay)

Project Manager

Key skills