Design and develop conversational AI solutions using Google CCAI.
Interface with clients to develop user journeys/experiences, and influence decision-making as it relates to defining impactful experiences via AI.
Create sample dialogs, conversational flow diagrams, and prototypes to effectively communicate voice and digital interactions and design ideas leveraging AI.
Create and promote conversation design best practice standards, reusable design patterns, and processes.
Guide intent identification and the associated phrases, entities, contexts, and business rules that define distinct conversational experiences.
Apply concepts and practices related to NLP/NLU, sentiment analysis, Intent classification, dialog flows, text-to-speech, and speech-to-text to the conversational design process.
Understand how data from API calls, databases, and other underlying technologies fit into experience design and collaborate with developers on solutions.
Participate in playback sessions, QA reviews, and go-live support.
Analyze data to identify trends and optimize conversational performance.
Support ongoing monitoring and iterative improvements of deployed AI products.
Leverage data sets to integrate information and identify trends that result in actionable insights for improvement to CCAI solutions and customer experience.

5+ years of experience in conversational design, ideally in fast-paced environments
Hands-on experience with one or more of Google Dialogflow, Amazon Lex, Tensorflow, IBM Watson, AWS AI APIs, or Microsoft Bot Framework
Familiarity with Gen AI design (prompt engineering, chaining, etc)
Strong grasp of NLP fundamentals and machine learning concepts
Excellent communication, time management, and leadership skills; flexible and adaptable team player; and resourceful in delivering high-quality work
Ability to work independently with minimal guidance
Demonstrated ability to multitask and work effectively on several projects simultaneously in a fast-paced environment
Strong interpersonal skills, with the ability to listen and build rapport with various clients and teams
Bachelor's Degree in HCI, technology, design program, or direct and applicable work experience
Desired, not required:
Master’s degree or PhD in computer science, computational linguistics, human-computer interaction, user interface design, or other related technical or quantitative field from an accredited college or university
Experience managing and implementing conversational AI solutions and/or chatbots in a professional services environment.
Experience in design thinking workshops, extracting human-centered insights from key stakeholders, SMEs, and users, facilitating ideation, and aligning vision

Conversational AI Designer

Key skills