Promote company core values and foster positive relationships with customers
Manage billing email inbox, including responding to customer billing inquiries and change requests
Process and post paper checks, deposits, and electronic payments
Manage service disconnects, support tickets, customer success, and billing cases within the CommandLink Platform
Monitoring overdue accounts and conduct proactive collection calls as necessary
Track and report on customer billing, cases, and payment activity, identifying trends and risks
Analyze billing and collections procedures, identify opportunities for continuous improvement
Process credit applications, evaluate customer credit limits, and manage revoking credit
Track Tax-Exempt Customers by updating accounts and tax department
Document billing and collections processes to support team training and scalability
Collaborate closely with Customer Success and Support teams to resolve billing-related issues promptly
Takes on additional responsibilities and projects as needed to support the success of the team and organization

Associate’s degree in Finance, Accounting, or similar field or 3-5 years of related experience billing and collections
Strong understanding of billing and collections policies and procedures
Experience working with a telecom and/or IT services company preferred, but not required
Experience working with billing systems, NetSuite, and/or other similar platforms
Proficient in Microsoft Excel; ability to manipulate and analyze data sets
Excellent written and verbal communication skills
Strong conflict-resolution and problem-solving skills
Exceptional attention to detail
Strong time management skills with the ability to prioritize and multitask
Team player with respect for colleagues and customers with a collaborative mindset
Willingness to assist with additional tasks if/when the need arises
Ability to embrace and recommend change and provide new ideas
Passion for fast-paced, rapid growth, startup environment
Ability to work US Eastern hours preferred

Generous Medical, Dental, and Vision coverage for full-time employees
Flexible time off
401k to help you save for the future
Fun events at cool locations
Free DoorDash lunches on Fridays
Employee referral bonuses to encourage the addition of great new people to the team

Billing & Collections Specialist

Key skills