Deliver engaging virtual software training sessions tailored to different user roles
Adapt your delivery style based on audience needs (clinical staff, administrators, leadership)
Build and maintain training resources and quick-reference guides
Own onboarding timelines from kickoff to go-live
Track milestones and proactively resolve blockers
Serve as the Client’s Primary Contact During Implementation
Build trust and confidence from day one
Conduct regular check-ins to ensure progress
Provide thorough transition documentation for Client Success handoff
Monitor early-stage platform usage
Identify and address adoption gaps
Share client feedback internally to improve processes and product experience

1–5 years in teaching, corporate training, instructional design, or client-facing support
Experience managing multiple priorities or projects simultaneously
Experience delivering virtual training is a plus
Strong communication skills — clear, patient, and engaging
Ability to explain complex concepts to non-technical users
Highly organized with strong attention to detail
Comfortable adapting when plans change
Tech-savvy and quick to learn new software platforms
Bachelor’s degree in Education, Communications, Healthcare Administration, or a related field preferred.

SaaS Implementation Specialist

Key skills