Claims Specialist

Role Overview

• Manage all liability, cargo, property damage, and personal injury claims arising from trucking and logistics operations.
• Conduct thorough investigations of incidents including evidence gathering, witness interviews, and review of driver logs, vehicle maintenance records, and dispatch documentation.
• Maintain detailed claims files with complete documentation throughout the lifecycle of each claim from first notice of loss through final resolution.
• Determine liability, assess damages, and make coverage decisions in accordance with policy terms and applicable regulations.
• Provide regular reporting to senior management and insurance carriers on claims status, trends, and financial exposure.
• Identify and pursue all viable subrogation opportunities to recover costs from responsible third parties.
• Evaluate each claim for subrogation potential including equipment failure, third-party negligence, warehouse damage, and shipper liability.
• Coordinate with legal counsel, insurance carriers, and third-party administrators on subrogation cases.
• Negotiate settlements and manage the subrogation process through litigation when necessary.
• Develop and maintain relationships with insurance carriers, third-party administrators, legal counsel, and independent adjusters.
• Develop and implement claims handling policies, procedures, and best practices aligned with industry standards.
• Ensure compliance with all federal and state regulations including FMCSA requirements, DOT regulations, and relevant insurance laws.
• Establish and monitor key performance indicators for claims metrics.
• Identify trends in claims data and recommend loss prevention strategies.
• Train operations staff, drivers, and management on proper claims reporting procedures and accident response protocols.
• Maintain accurate claims reserves and adjust as cases develop.
• Monitor claims costs and pursue cost containment strategies.
• Manage claims budget and track expenses against forecasts.
• Analyze loss trends to support insurance renewal negotiations and risk management decisions.

Requirements

• Bachelor's degree in Business Administration, Risk Management, Insurance, or related field (or equivalent combination of education and experience).
• Minimum 3+ years of claims management experience.
• At least 2 years specifically in transportation, trucking, or logistics claims.
• Demonstrated experience in subrogation and recovery operations.
• Proven experience managing complex liability and cargo claims.
• Experience with motor carrier insurance policies, cargo insurance, and commercial auto coverage.
• Familiarity with FMCSA regulations, DOT compliance, and Hours of Service requirements.
• Experience with TMS (Transportation Management Systems) and claims management software.
• Litigation management experience.
• Strong knowledge of insurance principles, policy interpretation, and claims investigation techniques.
• Expert negotiation and settlement skills.
• Excellent analytical and problem-solving abilities.
• Strong written and verbal communication skills with ability to interact effectively with all organizational levels, external parties, and legal professionals.
• Proficiency in claims management software and Microsoft Office Suite.
• Strong organizational skills with ability to manage multiple complex claims simultaneously.
• Sound judgment and decision-making abilities under pressure.
• Attention to detail and commitment to accuracy in documentation.

Benefits

• Competitive Salary.
• Healthcare Benefit Package.
• Career Growth.