Working with customers to resolve a wide range of issues with their Confluent deployments
Contributing to process development
we are a small team, so we are looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
Communicating with our engineering teams to provide real-time product feedback from the field
Improving product documentation and authoring knowledge base articles and runbooks
Continuously enhance personal and team knowledge of Apache Kafka and associated products

Regularly provide technical support within your current role.
Prior experience as a Technical Support Engineer with a focus on platform and cloud infrastructure.
Knowledge of and troubleshooting experience with cloud networking on at least one cloud provider. For example, with AWS: you should be familiar with VPC, PrivateLink, Security Groups, NACLs, and Route 53.
Hands-on experience with Ansible, Terraform or any Infrastructure as Code(IaC) tools.
Or you have experience with Kubernetes management or application deployment on K8s.
Experience with client server technologies or distributed systems.
Knowledge of SSL/TLS and hands on troubleshooting experience.
Knowledge of various authentication techniques (basic, token, OAuth, SSO).
Knowledge of Authorization concepts (ACLs and RBAC).
Proven experience troubleshooting applications in Linux/Unix environments and familiarity with command-line tools.
A strong understanding of the Kafka protocol or a willingness to become an expert in Apache Kafka.
Experience diagnosing, reproducing, and resolving customer issues.
Desire to make customers successful through direct interaction.
Candidates sitting in PST preferred

Technical Support Engineer – Infrastructure & Cloud

Key skills