Develop comprehensive service design strategies for complex global business travel ecosystems
Lead cross-functional design initiatives that integrate user experience, technological innovation, and business objectives
Create holistic design frameworks that address multi-stakeholder needs and pain points
Facilitate collaborative design workshops and design thinking sessions
Translate complex business requirements into intuitive, user-centered design solutions
Develop and communicate design vision and roadmaps to senior leadership
Drive design innovation across AI, mobile, and web platforms for both B2B and B2C applications

Bachelor's degree in Design, Human-Computer Interaction, or related field
10+ years of professional design experience, with 5+ years in senior leadership roles
Proven track record of managing complex, global design projects
Experience in designing AI-enabled, mobile, and web solutions for B2B and B2C environments
Strong portfolio demonstrating service design and strategic design capabilities
Advanced skills in design research, user experience, and interaction design
Advanced service design methodology expertise
Exceptional cross-functional collaboration skills
Strategic thinking and innovation leadership
Ability to manage multiple stakeholders and complex project environments
Strong visual and communication design skills
Deep understanding of AI integration in design solutions
Proven experience in creating seamless user experiences across mobile and web platforms

Flexible benefits tailored to each country starting the day you do
Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources to support you and your immediate family
Travel perks with deals from major travel providers on flights, hotels, cruises, and car rentals
Access to over 20,000 courses on our learning platform
Leadership courses
Internal job openings available first to current employees

Senior Director, UX Design

Key skills