Own the end-to-end renewal and expansion lifecycle across a defined strategic portfolio, ensuring consistent renewal execution and quota achievement.
Develop account-level renewal readiness and expansion strategies grounded in customer outcomes, adoption milestones, and evolving business priorities.
Build and maintain multi-threaded stakeholder relationships, including executive sponsors, to strengthen long-term partnership stability.
Generate and progress qualified expansion pipeline through value-based selling, initiative alignment, and proactive opportunity identification.
Execute coordinated team-selling motions to close complex, multi-stakeholder renewal and expansion opportunities.
Maintain high-accuracy renewal and expansion forecasts, including disciplined pipeline management, opportunity strategy, and stage progression.
Proactively identify renewal risks, budget changes, competitive threats, and organizational shifts, developing early mitigation and save strategies.
Partner closely with your Renewal & Expansion team members as well as key cross-functional partners such as: Customer Experience Managers, Professional Services Managers, Support, Product, and Executive Sponsors to ensure coordinated execution that drives measurable customer outcomes.

Proven success owning and growing strategic accounts with significant ARR responsibility, consistently exceeding renewal and expansion targets.
Genuinely love the craft of sales! Executive presence and consultative selling capability, influencing C-suite stakeholders and driving value-based commercial decisions.
Strong commercial acumen, including negotiation strategy, deal structuring, and long-cycle opportunity management.
Exceptional forecasting discipline, pipeline rigor, and CRM hygiene, enabling predictable renewal and expansion performance.
Strong data-centric mindset, using analytics and performance signals to guide prioritization and opportunity strategy.
Adaptability in dynamic, fast-changing environments, navigating ambiguity while maintaining execution consistency.
Excited to leverage and help evolve an AI-powered GTM stack, experimenting with and validating AI-driven workflows and insights to improve renewal predictability, expansion effectiveness, and commercial execution.
Thrives in startup environments, energized by building, scaling, and shaping long-term company potential.

Medical, dental, vision with 15Five cost subsidy
Employer paid Short-Term, Long-Term Disability, and Term Life Family planning support with enhanced medical plans and consultation programs
Inclusive Benefits Stipend
Access to mental health and wellness resources
Flexible Time Off Program
Generous paid leave for new parents
Military leave
Paid Company Holidays
Sabbatical Program
401K with 4% Matching after 6 months
Remote work
Work with experts in leadership, culture, and personal development

Strategic Account Manager

Key skills